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Getting ConnectedThis is a "quick start" guide to getting connected to the network.There are five ways to get on the network at Rutgers. There's a separate section below for each of these.
Email: Once you have connected to the network, you will probably want to use email. Please see Email at Rutgers. All use of the Rutgers network is governed by the Rutgers Acceptable Use Policy. This, as well as other general policies, is available from the computing policies web page. Wired Residence HallsIf you are in a residence hall ("dorm") that has been wired, the Residential Networking Project will help you connect. As you move in, you should get information giving you specific instructions for connection. The OIT help desk, 732-445-HELP, can help you with problems. NOTE: In order to use the network, you must register your system using an online registration system, available through the Residential Networking Project web page. If you don't register your system, you may get no network service at all, or you may get inconsistent service (i.e. you can get to some locations, but some services at Rutgers won't work). In order to use the residential network, your computer must have an Ethernet card. If you don't have one, you can get it from the Rutgers Computer Store. If this isn't convenient, Ethernet cards are carried by most large computer stores. Before you buy a card, please make sure you check the documentation for your type of computer on the Residential Networking Project web page. Certain brands of card do not work well at Rutgers. (Of course, the Rutgers Computer Store sells only brands that work at Rutgers.) Wired OfficesIf you are in a Rutgers building that is on the network, there should be someone in your department that knows the procedures for getting connected. Please talk to your departmental office. There is a web page describing the procedures, Connecting to the Rutgers Network. However this document is intended for department staff, not individual users. Most computers now come with appropriate software. There are instructions for setting up networking on current versions of Windows, Linux, and the Macintosh on the NBCS Documentation web page. The help desk or departmental support group on your campus should able to provide assistance in setting up computers on the network. Wireless NetworkingSeveral areas at Rutgers now have wireless service. This includes public spaces such as student centers, but a number of departments have installed wireless service in their building. Where service is intended for general users, you should find placards on the wall giving information on use of the service. You can find information about several of the major wireless projects at http://wireless.rutgers.edu. Most projects intended for widespread use direct users to a web login screen, where they will need to login using their NetID and password. In some cases additional setup is needed. That should be described on the login screen. If you are interested in getting your department or building setup for wireless, please contact your the OIT division on your campus. OIT can give you information that will help you do the setup. They can also contract to do a wireless implementation for you. Be aware that there is a University wireless policy. This mandates that all access points be registered in a Rutgers access point registry. It also specifies requirements for security, access control, and for handling conflicts over channel assignments. These policies apply equally to access points installed by University staff and those installed by students in the residence halls. Using the Rutgers ModemsIn order to use a Rutgers modem connection, you need to have a OIT computer account. Any Rutgers student, faculty member, or full-time staff member is eligible for a computer account. For details on getting a computer account, please see the documentation on creating a OIT account. There is no charge for using the Rutgers modems. However you will have to pay the costs of the phone call (if any). In order to use dialup networking, you need a modem. We recommend using a modem that supports at least 28.8 Kbps. If you are buying a new one, you should get a modem that supports 56 Kbps, using the "V.90" protocol. Newer 56 K modems should all support V.90. However if you have an older modem, you may need to upgrade it. Most modem vendors have web pages from which you can download code to support V.90. Some of our modems also support older standards, X2 and Kflex. However some modems do one, and some do the other. There is no guarantee that these older standards will continue to work. For information on setting up dialup networking for Windows and the Macintosh, see the documentation for your system type: Camden users may prefer to use the Camden dialups and home access web page.For phone numbers, see Rutgers University modem phone numbers. There is a link to this from the top level of the OIT web page as well. ISP and Cable Modem ServicesIf you live too far from Rutgers, you may find that it is less expensive to use a commercial Internet Service Provider. A list of ISPs by area code is available. This section also applies if you use a cable modem or DSL. These technologies allow considerably higher speeds than a modem. They are now available in most of New Jersey. To investigate using cable modems, talk to the company that supplies cable TV in your area. DSL is normally purchased through your telephone carrier, though some independent service providers are also available. DSL Reports has a section "Find Service" that will locate DSL and cable modem providers in your area. In some areas, Verizon is the only realistic DSL provider. Although their service has been getting better, reports are generally better from cable modem users than DSL users. If you use an ISP or cable modem rather than a Rutgers dialup, you are going to run into three problems:
The following sections describe how to deal with these issues. NOTE: These restrictions do not apply to the Rutgers dialups. They apply to people who come in from a non-Rutgers service such as an ISP, cable modem or DSL. Email using an ISPIf you use an ISP, you can still read mail from a Rutgers server. You can use a Rutgers email address when you send mail. However, you must send mail using the ISP's mail server. This is a result of continuing growth in junk email ("spam"). One of the things spammers do to hide their identity is to "bounce" email off an innocent third party. To prevent this, service providers are now expected to forward mail only for their own users. Before we started enforcing this restriction, we were getting complaints from a number of sites. If we refused to comply, sites would start black-listing Rutgers Your ISP's customer service department should be able to tell you the name of their mail server. (If they need more specific information, you may need to tell them you need their "SMTP server".) If you are using Netscape or Outlook please see the NBCS Documentation for your Operating System. There is also a general doucment on Setting up Email at Rutgers. AOL will not give you the name of a mail server. AOL users should send email through email.rci.rutgers.edu. (Technical note: Your mail will not actually go through RCI. AOL traps all attempts to send mail and routes it through their own servers.) VPNs: getting through the firewall; accessing restricted informationCertain people who access Rutgers from home are going to need to use a VPN ("virtual private network"). Rutgers has a "firewall" between the Rutgers network and the Internet. This device prevents certain network services from being accessible outside Rutgers. The purpose of the firewall is to improve security. There are a number of services which were really intended for use within a department. Examples are Windows file sharing and printing. While these are very useful services, they have a history of security problems. In order to reduce the number of security attacks on Rutgers systems, we are using a firewall to prevent access to these services from outside Rutgers. However we understand that people at home may sometimes need to access these services. Thus we are supporting a technology called "Private Virtual Networks." These allow you to create a special kind of connection from your home system to Rutgers. Because setting up this connection requires you to login, you are permitted to access any service at Rutgers as long as you are connected to Rutgers through a VPN.
Setting up a VPN is very similar to setting up a dialup connection. You can setup a VPN in two ways: using VPN software that comes with your system, or using Cisco software that you can download from a Rutgers web site. While it may be slightly easier to use the software that comes with your system, the Cisco software will produce a more secure connection. Here's a summary of support for VPN software for various system types:
Instructions are available at the Rutgers University VPN Access page. Technical note: services permitted through the firewallThis section lists the specific services permitted through the firewall. All services with TCP or UDP port numbers below 1024 are prohibited, except those listed below. All port numbers about 1024 are allowed. These are the only services below 1024 that are permitted:
ftp 20/tcp
ftp 21/tcp
ssh 22/tcp
ssh 22/udp
telnet 23/tcp
smtp 25/tcp
domain 53/tcp
domain 53/udp
finger 79/tcp
www 80/tcp
www-alt 81/tcp
kerberos 88/tcp
kerberos 88/udp
pop2 109/tcp
pop3 110/tcp
ident 113/tcp
sftp 115/tcp
nntp 119/tcp
ntp 123/udp
imap 143/tcp
irc 194/tcp
irc 194/udp
imap3 220/tcp
wx-idd 388/tcp
ldap 389/tcp
slp 427/tcp
slp 427/udp
https 443/tcp
smtps 465/tcp
isakmp 500/udp
talk 517/udp
ntalk 518/udp
klogin 543/tcp
kshell 544/tcp
realserver 554/tcp
realserver 554/udp
nntps 563/tcp
ldaps 636/tcp
kerberos-adm 749/tcp
kerberos 750/udp
kerberos 750/tcp
krb_prop 754/tcp
krbupdate 760/tcp
kpasswd 761/tcp
ftps-data 989/tcp
ftps 990/tcp
imaps 993/tcp
pop3s 995/tcp
This list is accurate as of August 27, 2002. It is likely that minor
changes will be made in response to experience.
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