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Personal Computing SupportGeneral HelpThe best way to handle most questions about computing is by using one of the following two approaches:
Help Desks. The help desks are best when you need an immediate answer, or if it appears that some system is not working properly. In addition to the general help desks at each campus, there are special help desks for network problems and administrative computing issues. Email Help. Email is best for more complex questions, or where you don't need an immediate answer. In addition to general email help addresses, there are specialized addresses for most major OIT services. These specialized addresses are used primarily by support staff, both within OIT and in departments. You should feel free to send any question to the general help addresses. They will forward it to a specialized address if necessary. Special needsSometimes departments have requirements that don't fit neatly into any existing service. OIT doesn't have the manpower to solve all problems in the University. However we can often find ways to help people who have this sort of special need. New Brunswick: NBCS offers limited special needs services for individuals i.e. data conversion/data formatting for statistical software packages, special software for the physically challenged, etc. Contacts can be made through the Help Desk, 013 Hill Center, (732)445-HELP. Newark/Camden: For special needs in Newark or Camden, contact the respective directors to discuss your situation. The director in Newark is Marie Botticelli (973)353-1731, the Camden director is David Gwalthney (856)225-6286. Assistance in the Public Computing LabsThe on-site consultants in those labs that are staffed provide assistance for users of the public computing facilities. Consult your respective campus computing sites to obtain staffing schedules. In Camden, walk-in and phone assistance can be obtained at the HELP Desks staffed by student consultants in Rooms 109 and 132 of the Business & Science Building, 856-225-6323 (same phone number for both labs.) On-line/paper documentationIs there a document repository for computer related topics that can be accessed at Rutgers? New Brunswick: All documentation is now available on-line through the document archive under training and information services on the NBCS web page. Hard copies are available in the Information Center and public computing facilities. Newark: Currently, Newark does not offer a separate documentation service except for the on-line Unix help documentation (man pages) accessed at the prompt by typing man followed by the command you wish to see defined. Camden: On-line documentation is available to Camden users under the HELP system. Hard copies of the most popular documents are available in the public computing labs.
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