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IT Coordination at Rutgers Requires Regular Communications

OIT reaches out to all IT staff at Rutgers in order to help coordinate IT. OIT uses different forms of communications with Rutgers IT staff including discussion based mailing lists, the monthly IT Tech Digest, monthly OIT Tech meetings, and the IT Support Toolkit. In addition, committees are formed for implementing major shared infrastructure projects which include representatives from departmental IT support groups.

Technical Support Mailing Lists

RU_IT@email has become the main IT support mailing list in use at the University. This list provides a forum for obtaining technical advice and guidance, realtime updates on the status of services, platform specific troubleshooting, as well as a place to bounce ideas off other technical staff. Subscribe now.


OIT supports two different mailing lists on security. The security_admins list provides a forum for discussion of IT security issues. To subscribe, click here. The security_alerts list dispatches security notices from major IT vendors. Subscribe here.

Technical Support Staff Meetings

OIT organizes monthly meetings of University IT technical support staff. Typically, topics include general interest presentations by IT support staff, vendors, and OIT.

These meetings are video conferenced between an announced set of rooms, streamed live via http://vcenter.njvid.net to anywhere with built-in Q&A (log in with your NetID), and recorded for Vcenter.NJVid.net VoD service. Pointers for past VoD recordings are listed on the IT Support Toolkit web site.

OIT Tech Digest and OIT News Sources

The OIT Tech Digest reaches out to all IT Support Staff with OIT news including updates to topics discussed in the OIT Tech meeting.

IT security news is provided on rusecure.rutgers.edu's front page including official advisories, security activities, weekly reports, etc.

IT Support Toolkit

The IT Support Toolkit is designed, with the "Unit Computing Specialist" position in mind, to help all Rutgers IT professionals find the information they need in order to successfully perform their jobs. It contains a great deal of Rutgers-specific information, and though not intended as an all-inclusive technical manual, it does contain some very helpful technical advice as well.

To access the toolkit, visit http://ucstoolkit.rutgers.edu.

 

For more information regarding the above items, please write to oit-tech@rutgers.edu.

Telecommunications Resources

The Telecommunications Division (TD) designs, implements, operates, maintains, and evolves the central voice, video, and data networks. These high performing networks are critical utilities at the university and are fundamental to the success of research, teaching, and learning. TD strives to provide seamless and pervasive telecommunications for the university community.

To learn more about the services provided by the Telecommunications Division, please visit http://www.td.rutgers.edu.

RPM/Open Systems Solutions

Central Systems and Services-New Brunswick's Open Systems Solutions group uses a ported version of the RPM Package Manager to install and upgrade software on Sun Solaris machines. The http://rpm.rutgers.edu website is the main source for CSS-NB's Solaris packages. Package sources available include:


  • CentOS Mirror
  • Fedora Mirror
  • Rawhide Mirror

For more information, please see http://rpm.rutgers.edu or email oss@oss.rutgers.edu.

Outreach Services from MSSG

MSSG offers a variety of services for the computing needs of University departments. Some of the services available through MSSG include:

  • consulting and planning
  • hardware/software configurations and recommendations
  • assistance with technical hiring
  • second/third level support for help desk problem resolution

For more information on all of the services available from MSSG, please visit http://mssg.rutgers.edu.

Minimum Security Standards for Networked Devices

The purpose of the Rutgers Minimum Security Standards is to provide information regarding security standards necessary to comply with Rutgers' Information Security Policy. These standards are mandatory requirements, and establish an effective baseline of appropriate system, administrative, and physical controls to apply to data based upon its classification. Specific information security guidelines and checklists are available to provide guidance on how to comply with these standards. For more information regarding the Minimum Security Standards, refer to https://rusecure.rutgers.edu/content/minimum-security-standards-data-protection.

Responsibility for University Data/Information

Privacy and the confidentiality of personal information is paramount to the integrity of the university. In order to avoid identity theft and misuse of personal information, the university seeks to protect non-public personal information with policies and standards and to inform departments of federal and state laws as well as business regulations.

Non-Public Personal Information (NPPI)

Departments maintaining NPPI are responsible for that information and any disclosure of it.

For best practices for maintaining NPPI, please visit https://rusecure.rutgers.edu/content/best-practices-maintaining-nppi.

For information on departmental compliance with NPPI legislation and Policies, please visit https://rusecure.rutgers.edu/content/department-compliance-nppi-legislation-and-policies.

Using Credit Cards for Payment

All departments that accept, process, store and transmit credit card data for payments to the university must be in compliance with the PCI Data Security Program ( http://www.rci.rutgers.edu/~univcont/policies/pci.php).

For more information on PCI, please visit https://rusecure.rutgers.edu/content/payment-card-industry-pci.

Compliance

Rutgers University must comply with state legislation related to IT security including:

DMCA (Digital Millennium Copyright Act) regards copyright infringement, and for more info, refer to https://rusecure.rutgers.edu/content/digital-millennium-copyright-act-compliance.

GLBA (Gramm-Leach-Bliley Act) protects consumers' personal financial information. Refer to https://rusecure.rutgers.edu/content/gramm-leach-bliley-act-glba for more information.

HIPAA (Health Insurance Portability and Accountability Act) protects medical information used to bill electronically, refer to https://rusecure.rutgers.edu/content/health-insurance-portability-and-accountability-act-hipaa for more information.

SEVIS (Student and Exchange Visitor Information System) is used to maintain current information on an ongoing basis relating to non-immigrant foreign students and exchange visitors during their course of stay in the United States https://rusecure.rutgers.edu/content/student-and-exchange-visitor-information-system-sevis.

Fee-Based Services

Microcomputer Support Services Group (MSSG)

MSSG offers a variety of fee-based services for the computing needs of University departments. Some of the fee-based services available through MSSG include:

  • On-site technical support
  • Hardware/software equipment installation
  • Workstation troubleshooting/support
  • Web hosting and server hosting
  • Data back-up services
  • Web and application development
  • Web design
  • Database design and development

For more information on all of the services available from MSSG, please visit http://mssg.rutgers.edu.

Central Systems and Services - New Brunswick

Central Systems and Services offers a variety of fee-based centralized services for the computing needs of University departments.

RUMail Collaboration Suite

(Email, Address Book, Calendaring, Tasks, Documents, Briefcase)

RUMail is a centralized, fee-based collaboration service that provides integrated email, calendaring/scheduling, address book, and document services for faculty and staff at Rutgers University. The service supports multiple desktop operating systems and clients, as well as synchronization with mobile devices. For more information, please contact rumail_support@rumail.rutgers.edu or visit http://nbcs.rutgers.edu/newdocs/rumail/

Data Disaster Recovery Service (DDRS)

DDRS provides scheduled, automated, off-site storage of data and disaster recovery of stored data via NetApp technology for departments at Rutgers University.

Data Center Co-Location

The Hill Center Co-Location facility provides a secure, climate controlled, industry standard environment to host computing and networking devices.

Storage

Centralized storage is available with customer-requested, scheduled, automated backups of data via NetApp technology for departments at Rutgers University.

Monitoring (auto-only)

Service Monitoring is a highly available, distributed service that provides monitoring of critical machines and services, and notifies specific contacts associated with certain hosts/services of any performance issue or degradation. Service Monitoring provides monitoring of machines and infrastructure for groups and departments at Rutgers University.

 

For more information about these services, please contact cssnb_services@oit.rutgers.edu.

RUWireless and RUWired

To have RUWireless or RUWired installed in a department, please contact installations@ruwireless.rutgers.edu.

Information Protection and Security: Digital Forensic Services

The Rutgers University Office of Information Technology (OIT) offers fee based digital forensic services to university departments. For more information, please browse to Digital Forensic Services

Video Production Services

OIRT can videotape classes, seminars, workshops, and conferences at competitive rates. We also provide full video production capabilities. For further information, please contact oirt@rutgers.edu.


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